After-Sales:
EN
AR
HR
NL
FI
FR
DE
EL
HI
IT
PT
RO
RU
ES
TL
ID
SL
VI
ET
MT
TH
FA
AF
MS
IS
MK
HY
AZ
KA
UR
BN
BS
KM
LO
LA
MN
NE
MY
UZ
KU
CAD Drawings
Precise, fully dimensioned plans ready for contractors to build from.
Confident Decisions. Rapid Recovery. Solid Performance.
Our Service System
At SHINELONG, we've been dedicated to supporting those with ambitions in foodservice since 2008. At each step of your culinary path, from commercial kitchen setup to daily operation, we offer expert technical support and a dependable service network to satisfy even the most demanding kitchens.
We are committed to providing everything your commercial kitchen needs, whether it's a customized design that optimizes your space, a superior cooking line that delivers solid performance, or rapid service that resolves any emergency during operation. Here, you'll find a partner you can trust.
Get Your Project StartedOur Support, Step by Step
Understanding your menu, kitchen type and needs.
Designing your layout hand in hand with you.
Supplying equipment for every station, from food preparation to ventilation system.
Inspecting before shipping, with delivery typically in 30-45 days.
Installing on site and training your team.
Supporting you after handover, backed by warranty.
Commercial kitchen setup starts with understanding what kind of food will be served and how it will be served. Figuring out the answers is the foundation for the layout design and equipment selection that follow. That's where our consultation service comes in. SHINELONG assigns a dedicated consultant to guide your project at every stage, bringing industry knowledge and expert insight to each decision. From understanding your kitchen type and recommending suitable equipment to overseeing the project through completion, our consultants ensure every detail fits your premise, helping turn your culinary concept into an ideal kitchen.
Book A ConsultationSometimes, it’s hard to know which cooking line will cover your whole menu and still deliver consistent results, especially for first-time restaurant owners. So why not ask a chef? At the SHINELONG Innovation Center, our chefs are on hand to answer your questions on cooking methods, equipment operation, the right units for your menu, and authentic recipes. Their advice is practical and comes at no cost to you.
Reliable SupplyCustom Support
Visit SHINELONG, Experience More
A new kitchen can only open on schedule if its equipment arrives on schedule. Our warehouse and logistics system keeps every shipment on track, and standard orders typically reach our clients within 30-45 days. Every order is inspected before it ships, packed for the journey, tracked from our warehouse to your door, and handled through trusted carrier partners, so your equipment arrives in the condition it left us. Wherever you’re located, our team coordinates the delivery and keeps you informed along the way.
Logical workflow, efficient operation and a comfortable working space all start with the floor plan. A well-prepared foodservice drawing is instrumental in achieving outstanding results. We offer a complete kitchen design service, including on-site measurement, initial floor plan design, CAD drawings and 3D renderings, and we work closely with you to build a reliable framework for your commercial kitchen. Consistent communication, accurate drawings, solid technical support and no compromise on quality: that is what stands behind every SHINELONG design.
Precise, fully dimensioned plans ready for contractors to build from.
Create a visualization of your kitchen before it's built.
Deliver the first layout concept in as little as 48 hours.
Exact measurements, taken on site by our designer and project manager.
From food preparation and storage to cooking and ventilation, we supply a full range of commercial kitchen equipment covering every stage of the foodservice process, whether you need standard products or a bespoke solution. Most of our commercial kitchen equipment is made in our own factory and passes a strict Factory Acceptance Test (FAT) before shipping, so quality is controlled down to the detail. Our range comes in three tiers, Standard, Premium and Premium Plus, so every type of operations can find the right units within its budget, without compromising on quality.
A wide range of foodservice equipment in stock, from hot line to warewashing.
View Our Full Product Range
Provide custom solutions for stainless steel fabrication, cooking suites, walk-in coolers and refrigeration.
Get A Quote for Custom EquipmentOUR ADVANTAGES
Standard, Premium and Premium Plus ranges give you flexible choices without compromising quality.
Our team develops and improves products to meet the changing needs of working kitchens.
Furnotel, our own commercial kitchen equipment brand
Every product is tested against the required standards before it leaves our factory.
SHINELONG takes charge of the full installation, coordinating every task on site under strict supervision and quality procedures, so the work stays smooth and on schedule. Our goal is installation that is on time, affordable and safe, and that meets or exceeds your quality expectations. Once the equipment is in place, we also train your kitchen staff to operate it, so your team is ready from the first service.
A successful handover is never the end of the journey. As a turnkey commercial kitchen solution supplier, we are committed to offering consistent technical support, so your SHINELONG equipment keeps performing reliably. Less downtime, longer equipment life and the confidence to handle any technical issue: that is what our After-Sales Service aims to do. Here's what you can expect from us:
If an urgent issue disrupts your operation, our team will confirm the problem within 24 hours of receiving your request.
If your SHINELONG equipment breaks down, we will propose a practical solution within 72 hours.
Video-call troubleshooting with our service engineers.
Replacement parts shipped promptly to keep downtime to a minimum.
One year of coverage on SHINELONG-manufactured equipment, with replacement parts at no charge during the warranty period.
Care and maintenance advice to keep your equipment in good working order.
We check in after every repair to confirm your equipment is running as it should.
SHINELONG specializes in designing, manufacturing and supplying high-quality commercial kitchen equipment. Providing kitchen solutions that suit your cooking needs.
No. 1, Headquarters Centre, Tianan Hi-Tech Eco-Park, Panyu Avenue, Guangzhou, China.
Copyright © 2024 by Guangzhou Shinelong Kitchen Equipment Co., Ltd | Privacy Policy
